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Listen carefully to what the customer has to say, and let them finish.
Ask questions in a caring and concerned manner.
Put yourself in their shoes.
Apologize without blaming.
Ask the customer, "What would be an acceptable solution to you?"
Solve the problem, or find someone who can solve it— quickly!
listing is the most important but the fast reaction is the most effective
Listen and listen and listen and then handle the grievance.
Initially necessary identify the type of client's problem is it from the client side or on the part of the company if the client-side Bhol situation the problem portrayed easy but if by the company we must solve the problem and try to show some compensation, if any, to satisfy the customer and improve the company's image in the first place
As an employee, we need to always understand that customer complaints should be handled on the most efficient way possible. It is first done by listening and understanding the customer's concerns. Afterwards, we need to promptly deal on the said complaints to the best of our ability. If ever we are not able to handle it, it would be best to elevate the concerns to the higher management and make sure everything will be resolved.
very obediently carefully with respect to that situation
First and foremost I need to ask sorry for that he // she complaining even with out knowing the reasons why she // he complaining so that I can have a chance to talk in in a polite and professional manner regarding his // her complaints.
First I will be calm,no matter how irrational or confrontational the client could be.i will make sure the issue is resolved as quickly a possible.
