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What is the best source for finding communication skills training material for call centers, on the internet?

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Question ajoutée par Sally Majali
Date de publication: 2016/01/19
akram al-bodakh
par akram al-bodakh , Senior IT Engineer , METTCO Company for Communication

Internet its open source for everything you need to search about and the best one its YouTube website to get video training with some application you will need it to complete your training can get it from internet. 

Utilisateur supprimé
par Utilisateur supprimé

The best source will be Google, but apparantely you can also check the knowledgebase from the Call Center Solutoin Provideers website, if you have the access for it. This can provide indepth knowledge and technical knowhow to resolve a solution or make changes to the existing setup. 

Ahmed Bakar
par Ahmed Bakar , Customer Service Manager - Order Fulfillment Coordinator, Ecommerce , Al Futtaim Group

Google !!! if you need any information's or materials you can always google it.

there is references belongs to each company contain a lot of materials about call center skills and situations, but because of Property rights they cant publish it on the web unfortunately.     

Thembeka Ngwaqa
par Thembeka Ngwaqa , Assistance , Sterkinekor Theater (South Africa Cinema)

Goggle or any engine search

kamel naceur bouallegui
par kamel naceur bouallegui , subdivision chief , Tunisie Telecom

google and YouTube website to get video training with some application you will need it to complete your training can get it from internet.

carla gomez
par carla gomez , Customer Service Agent , Dnata Travel Inc

for good communication skills, internet will really help you but i suggest to attend  different training/ seminars since you can learn from different person who has a lot of experienced for this field. there are also a lot of ways to improve it by yourself like reading books, writings,watching foreign movies or even practicing it for you to be comfortable and confident on your communication skills.

MOHAMED SHEHATA
par MOHAMED SHEHATA , Service Manager , Universal Motors Agencies (UMA)

For sure, the Internet is a wide open source for training materials, but also from my point of view the huge source our obtained experience from daily experience which considers as material.

elton ngonidzashe gwekwete
par elton ngonidzashe gwekwete , Training Manager , Cartrack

Internet is a broad forum and foryou to get the best out of it I believe one has to be specific about what they are looking for. in light with the question asked I would think of two sources, Google for a wide range of theoretical material and YouTube for visual and experience based material

Nassar Mohammed shifa Ali
par Nassar Mohammed shifa Ali , Administrator , Tafawuq Facilities Management

Look at What You've Already AchievedPreparing for Your JourneyThink About Your StrengthsThink About What's Important to You, and Where you Want to GoStart Managing Your MindThen Commit Yourself to Success!Be thankful for what you have.Be PositiveAccept compliments gracefully.Help othersAvoid perfectionism

Alice farjian
par Alice farjian , Sales & Marketing Assistant , 2015 -2016 Mideast Aviation Academy

Searching by Google for the writers specialist on communication skills books & some centers teach it.

saeed munwar sangi
par saeed munwar sangi , Customer Service Representative , Ibex Global

hey there are many ways to learn .first and easy way is that to listen call center agents call which are also uploaded on you tube and from any website which is related to call center and in my eyes to listen agents call is the best way.

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