How can I gain good customer focus skills in the field of telemarketing? And how can I find the right balance between saying too much and not saying enough?

When you are a telemarketer you must always remember that you need to listen first before saying anything without him/her asking you something. Broader answer can make your customer confused. Stay focused and answer directly what he/she wants to know or hear from you.

One should have command and control over his/her speech and these for sure come with practice and initially not feeling hesitant or being afraid of committing mistakes.This way you will able to modulate and strike balance in the communication with the customer, as these are the most crucial customer focus skills you need.

1.Focus on the Customer.

2.Persuade through Involvement.

3.Earn the Right to Advance.

The above three is the Mantra or Magic for a Successful Call and Satisfied Customer.

Listen to your customer 

be excited but not too excited 

be positive 

quick answers in a ethical way to maintain focus and to take attention 

having good communication skills, being a good listener, commitment, building a strong relationhip with client and gain his trust are the most important keys to be a successful telemarketer.

telemarketing is the place where we promote our produts, represent our organisation and ourself in front of the third person for that telemarketer must have knowledgeble, soft spoken, able to solve complaints, need to understand the smaller things what customer wants through us he has responsible to building strong bridge beetween customer and seller.

you can gain a good customer focus skills when you intract with customer in phone spking to them in very politly and more famally, try to understand the customer need, then you can easly catch them. and even we can find the right balance between not saying enough.

Stay Focus and listen to customer needs before suggesting him/her any solution.Tailored your answer according to the needs of the customer.

Listening to the customer.

This will enable you to identify information the customer's objections and information needs. Consequently, listening allows yoou to tailor make your presentation to suit the customer's infromation needs and handle objections accordingly

Energetic voice , good knowledge of product , mind set .

for me in telemarketing you must be creative and have an attractive start in the being of your call and start hear the surround voices me be that is not the best time to talk what ever the core in the good call is the patient of the sales man the good Listen to what customer say .

the creative and attractive start will gain by the knowledge of your competitive advantage in the market

the listening to the customer will give you the answer about the QUE of what in customer mind ?

both will lead you to have a good Call  

By Focusing on the advantages of your product to give a sastifactions of the cleints , when he have the benefits of the products , he know what he needs through the words that you`ve said.