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Do you think that customer service should attend to one customer at a time?

I get so annoyed when the customer service agent turns to an interupting customer without further helping me when I need them.  I really think that they should ask the interupting customer to wait their turn.  Do you feel the same way?

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Question ajoutée par Utilisateur supprimé
Date de publication: 2016/01/22
Mary Vicheil Sacmar
par Mary Vicheil Sacmar , Sales & Pricing Coordinator , FedEx Express

As a customer service agent you must at least attend one customer at a time so that you can assist everything he/she needed. And you can focus to her/him attentively without thinking other customer.

Tafseer Haider Syed
par Tafseer Haider Syed , Travel Consultant , Thomas Cook India Limited

Yes, It is better to handle one customer at a time .But sometimes the other customer , may have some imminent queries. In this case I will decide where i should concentrate first . If both cases are same I will seek help from my colleagues to help the other customer.  

Abdullah Hamidaddin
par Abdullah Hamidaddin , Director, Quality, Safety, Health and Environment , Initial Saudi Group

It is a bit tricky. If you focus on one customer only and ignored the rest, then there is a high probability other customers will leave.  If you distribute your effort on many customers at one time, you should have the skills to accommodate them in a smart way, yet keep them on board. 

Abdul Lathif Idris
par Abdul Lathif Idris , Business Development Manager , PACKAGING PRODUCTS CO

Yes, Customer Service Agents should focus on one customer at a time especially when the customer has approached you with Quality or Service Issue. It may further damage the relationship if the solution is not provided quickly.

أحمد فوزي زكي اسماعيل
par أحمد فوزي زكي اسماعيل , accounting manager , chapatti Indian Restaurant

yes it's better to focus at one customer at a time 

Vinod Kumar
par Vinod Kumar , Manager Marketing , HT Media Limited

Yes. In this we create an environment where the customer feels that he is the primary responsibility and creates a healthy environment.

shady Nagy
par shady Nagy , Senior Electrical Sales Engineer , Ever Green Energy ( 3- brothers group)

You must focus on one customer to solve his problem but also not discard others in order not to lose themb

Joseph Kasii
par Joseph Kasii , SALES CLERK , SUNMATT LTD

Yes. This makes customer fill like a partner in the business. Thus making it possible for you to fully understand what a customer wants and respond to his/her demands uninterruptedly.

Utilisateur supprimé
par Utilisateur supprimé

Yes, no doubt. As in several other areas if not recommended to try to do several tasks at the same moment. 

Utilisateur supprimé
par Utilisateur supprimé

Yes, this way he will be giving undivided attention and resolving their problems in timely and efficiently manner.

P A Cariappa Appaiah
par P A Cariappa Appaiah , back office executive , Inspire Hond

no , customer service , can be multiple one, no organization , has a interest, in handling one customer, it makes , no sense.

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