What are the key points of interview for HELP DESK and Troubleshooting JOBS?

Three abilities of an ideal help desk person

• Ability to listen others
• Ability to present your thoughts clearly
• To be patient especially in a tense situation

Help desk support specialists provide technical and troubleshooting assistance related to computer hardware and software

Help Desk support specialist provide first line technical support for reporting and resolving end-user problems covering IT Client Hardware, IT Client Operating Systems, Desktop Applications, E-mail software, intranet applications and corporate information systems.

customer-service orientation

the ability to adapt to different demands

stress tolerance

communication skills

problem solving

Listening skill

Good communication

Problem solving skill

Ability to work in pressure

Positive attitude

Responsibility of help desk personnel is to provide customer support services, and able to troubleshoot technical problems and providing solutions to customers related to particular product.

I think the most basic question to be ask is, first describe exactly what problem happened, then when the the problem begin, does it happened before? does the system running long before it happened?

With this basic question you can specify if it is hardware or software problem.

The marketing technology stack—if you haven’t heard of it, it’s time to get yourself educated. What is it? Well, it’s the love child born of the marriage of the Chief Marketing Officer and the Chief Technology Officer. They named their baby Chief Technology Marketing Officer, and gave it it’s own department.  The marketing technology stack is it’s toy chest.

Responsibility of help desk personnel is to provide customer support services, and  troubleshooting technical problems,ability to present your thoughts clearly

  and to be patient especially in a tense situation.

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