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Inside our teams , we have different personalities , between them we find out one of them hasn't conviction with our company products , moreover he\\she talk with customers about our products faults . in this situation what should sales manager \\ supervisor do ?
take in consideration this SR has good DB , sales contact .
In my opinion:
- Understand which are the "obstacles" that makes him not believe in the product
- Ask him which ways were the best ones to promote / sell the product
- Which way we can change the sales arguments
should be learn him and listen carefully to know the actual reason
thank you my freind to this questions
1.i will give him more training and presentation about the product and describe the benefits for products
2. go with him to the market and learn him how can i sale the product
3. make compare among my product and other products
This is a good situation where you can get important information that can improve your product. Thus, I would suggest the supervisor to sit down with this seller and get more detail answer for this question: Why the seller is not satisfied with the product.
Further, I think it is important that the seller is confident about the product he/she is selling because if the seller does not trust; then he/she can not convince the customer the product.
First I have to know about how much the information he knows about the product, Second, explain the specifications and features of the product, which he did not know, at the same time I must to know if there are otherwho share with hem hes comments from the rest of the team, and I must study all the comments and all the reasons may be real reasons. At that time, I must take all actions To address the bugs
We can help our team to uplift one's belief or conviction with the product by giving them proper training for product information, and benefits. Complete product knowledge will give us the confidence to share and sell it.
In addition to proper training, a salesperson's personal experience or benefits with the product will surely uplift his belief system.
Ask him to note himself : How much will you give yourself at work : between 0 and 10.
Ask him to note the product between 0 and 10 and comments
Ask him if he love his job and what did he change if he was the manager
Ask him what will make him sell more and what are the main negative feed back customers.
this can be sent to all your employees. It is very good to have true feedback so i suggest you to make it anonymous. So people will feel free to answer
Sorry for my english
Hope this will help.
Regards
Amel Ould Chikh
Find out if there is a genuine concern about the quality of the product whether from the staff member's personal experience or customer feedback because it may be an opportunity to fix something that many customers don't like. Next find out if the staff member has a grievance with the company or other staff to cause reason for negative behaviors. If there are no real causes other than slackness or bad behavior then counsel the staff member about appropriate behavior and the company values.
first investigate & find out where the real problem is, where & how the team member gets difficulty and to what extent the problem is or to what extent you can help them. one of most effective & efficient ways to handle that knowledge gap is to constant & regularly train & develop the team members and to constantly monitor the progress & performance periodically
Shadow the person, discretely, introduce yourself if/when you feel the customer is doubting the salesperson's product knowledge. This both saves the face of the salesperson and allays any fears the customer may have about the ability of the company to employ/train adequate staff.
