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Managers incl.(Sales , Marketing , production, ...) sometimes use to create crisis to lead the situation , that comes form their strategy to lead their organization or crew .
by take break and see all pic. not take any decision from inside
I would agree with Mr. Pedro's answer, however I would like to add that it should be a "Pre-Crisis" strategy set ahead to deal with crisis when it happens, and most of "developed" companies have A crisis management department or council to deal with such situations.
Dealing with crisis depend son the situation itself, however being prepared ahead will be a very helpful step. In general you should:
1. Understanding the crisis
2. Discussing the solutions
3. Knowing your weakness and strengths
to be honest , actions depends on situations so break down each issue or problem you face at any givin tast or issue at work always lookf for the source of the problem .
There´s several different types of crisis that need to be understood and how to deal with those individually.
Predicting some kind of scenario is somehow possible and change any strategy should be flexible enough to answer for new possible needs.
In general, I would say:
a) Keep a stretched outlook about the changes implementation
b) A very close follow-up about goals
c) Innovation
d) Analyse and rethink investments
e) Precise information=eficent management
f) Flexibility for quick changes
Crisis happens when there's a product quality issue and a consumer complains about it. As this is a reputational risk, I will go to the consumer and find out about the issue. In case this is going out of hand or escalating, I will involve the Comm Director and my PR agency. Together we will draft a PR strategy to address the problem.
I manage it by my previous skill,experience and present condition. I apply realistic,different,simple and acceptable strategy.
