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In Short, Stay calm and focused, let him finish and rememebr don't take it personal.
stay calm and relax. a customer wont call you without a reason. they call you because they need help. the thing that you can is to let him/her talk. listen carefully and understand the problem. empathize with him/her. you can say sorry but only once. and then once he/she states the problem then its time for you to solve it. don't yell, don't cut the call. just do your job and be professional.
This often happens especially in the area of sales and marketing and we have to deal with it professionally. In dealing with such issue, you have to pause and listen attentively and paraphrase his or her statement in order to understand and make meaning out of his or her concerns, dont argue with the customer and speak politely irrespective of the circumstances, because in marketing or sales, the customer is always right and remember to turn the situation around into a win win situation.
listen to him, find an interim solution to pacify him, then talk to him and provide a
proper feedback
1-Listen to them and empathize with their situation
2-Apologize and take ownership of the problem and give a solution
3-Approach them and ask for a reason for their displeasure
4-If they insist on talking to your manager, get him on line ASAP
- Follow up after giving the solution and ask for feedback
Listen patiently .........................
warn the customer twice and if does it third time disconnect the call.
it's happen , you have to understand the issue first and try to solve the problem or pass the call to your manger
I will try to make him calm down by listening to him carefully and talking to him in a polite way
I will try to be calm without any stirring reaction
I'll be good listener to him
let him to explain all the problem to me
I'll take my steps to solve this problem and following with the customer till solve it and reach his satisfaction
just warn him once and if he does it again cut just the call.
In addition to the answers, I would say that if customer really abuses you, you can really apologize that you cannot assist anymore, and you need to end the call !
