In your opinion, what is the golden rule in customer service?

First call resolution. In other words, resolve the issue on the first call. This keeps the customer happy and costs the organization the least.

• Give the customer what they want and or need, anticipate and be sure the service you give is the same or more than what you would want to be given in return if you were a customer too.

Greet the customer, be approachable and accomodating.

Always look for customer delight by adhering to company policies and procedures

 Identify and anticipate needs and alway  be a great listener and be humble 

To provide quantity and quality service to customer.

Few of the thumb rules I have followed in my 9 years of Customer Service Journey is One should be a good listener, understand the customer's point in one go and do not ask the customer to repeat his/her query as at all you make them repeat that shows either you were not paying attention or unable to understand their language. Also, once you've heard the customer's query thoroughly than take a permission and start with your probing questions if any or reply to customer's question upto the point.