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When can the customer care agent break the rules / in which point ?

Customer Satisfaction Customer Service Customer Events Customer Experience Agent Training
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Question added by Maram Al-Abbasi , Marketing Specialist , Bayut
Date Posted: 2016/02/05
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Ghufran Ali
by Ghufran Ali , PS to CFO , EDEN BUILDERS (PVT) LIMITED

When he or she is not given the incentive as promised. Though to break the rules is not permissible and customer care agent should prove his integrity and dignity of work for the betterment of the organization.

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