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What are the ways to cultivate the habit of registering internal customer complaints as required by ISO standards?

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Question ajoutée par Utilisateur supprimé
Date de publication: 2016/02/06
Jawad KHAN
par Jawad KHAN , QA Manager , Tecnicas Reunidas

1) through feedback form

2) market / customer surveys

3) customer / client meetings.

Bilal Fanous
par Bilal Fanous , supersisor Engineer , Saudi BinLand Group

A good management means helping the company to establish, maintain, improve, identify the root of the problem, and find the best solution. By improving efficiency, profit can be maximized. Many companies offer products and services, but it is those companies who put out the best products and services efficiently that succeed. Like:

·       A Customer Focus

·       Good Leadership

·       Involvement of people

·       Good approach to quality & management system

·       Continual Improvement

·       Good decision making

·       Good Supplier  & company relationships

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