What do you know about the Client Handling Procedure in the ROC?

thats a very broad subject...In a Regional Operations Center things are very automated and usually client handling is handed off to the client service teams...so a more specific question would be helpful?

We aim to achieve the highest level of client satisfaction and for our clients to have absolute faith in our standard of work and the professional manner in which we conduct business. We will:

• be friendly, courteous and helpful when you contact us

• make every effort to explain things clearly and in terms you can understand, keeping jargon to a minimum

• agree with you the type of service you can expect to receive

• respond to your phone calls, emails and letters in a timely manner

• treat all clients fairly and not discriminate against anyone regardless of race, sex, sexual orientation or disability

• keep what you tell us confidential

• deal with your clients in the same manner that we deal with you