How to create template for maturity process?

·        The model contains questionnaires – one questionnaire for each of the ITIL processes and four ITIL functions.

·        Each questionnaire includes:  Course /purpose demographic questions

 Course/ generic attributes 

Process/ specific attributes

Process/function outcomes and outputs

 Interfaces and inputs.

·        The service calculates the maturity of each process or function from answers to the questions within these questionnaires. All questions have two possible responses – ‘Yes’ or ‘No’ and each question corresponds to one of the five levels of maturity defined by ITIL:

·        1.     Initial·        2.     Repeatable·        3.     Defined·        4.     Managed·        5.     Optimized.