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How important is developing your current client business opposed to getting new clients and how does it effect new business opportunity?

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Question ajoutée par Charles Stolworthy , Global Manager , CASolutions
Date de publication: 2016/02/17
zafar alishah muhammand
par zafar alishah muhammand , admn teacher , jinnah model school and college .DCO office as manager

improve incentives  , confidence building, cooperation and  support etc  and return they will search new places to increase reveue

Fahim Isaac
par Fahim Isaac , Systems Administrator , RedSea24

Developing your current client business is critically important and often outweighs the focus on acquiring new clients.

Benefits of Developing Existing Clients:

  • Higher Conversion Rates: Existing clients are more likely to purchase additional products or services. They already trust you and know your brand.

  • Increased Lifetime Value: A satisfied customer generates more revenue over time through repeat purchases and referrals.

  • Lower Acquisition Costs: It's cheaper to retain existing customers than to attract new ones.

  • Improved Brand Loyalty: Investing in your current clients builds strong relationships and strengthens brand loyalty.

  • Better Insights: Existing customers provide valuable feedback that helps you refine your products and services.

  • Positive Word-of-Mouth: Happy customers become your best advocates, spreading the word and attracting new clients.

How Developing Existing Clients Impacts New Business Opportunities:

  • Stronger Brand Reputation: A focus on client satisfaction enhances your reputation, attracting new customers who are more likely to trust you.

  • Positive Testimonials: Satisfied clients provide authentic testimonials that can be powerful marketing tools.

  • Referral Networks: Investing in relationships leads to referrals, expanding your reach and generating new business leads.

  • Increased Credibility: A strong base of satisfied existing clients builds credibility and trust, making you more attractive to potential new clients.

How to Develop Your Existing Client Business:

  • Provide excellent customer service: Go above and beyond to meet their needs.

  • Offer value-added services: Find ways to enhance their experience and add extra value.

  • Stay in touch: Maintain communication through newsletters, events, or personalized outreach.

  • Seek feedback and address concerns: Actively listen to your clients and resolve issues promptly.

  • Reward loyalty: Implement programs that recognize and reward repeat customers.

 

Mai Abd_Elwahab
par Mai Abd_Elwahab , مسؤل سياحه داخليه و خارجيه , اسفار مصر للسياحه

It is not good to deal with old customers only, but the work and the number of customers must be expanded to increase the profit with the duty of collecting important information about the new customers to get the guesswork out of the monument

 

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