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How to retain s customer an existing customer?

To retain an existing customer we need to address to the greivances,educate the custometr about the new productd launched,listen to his genuine demands.assure him the full services that eas getting earlier.

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Question ajoutée par dilshad khan
Date de publication: 2016/02/26
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Vaiyapuri Gopalakrishnan
par Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

1.  Set customer expectations  2.  Be the expert 3.  Build trust through relationships  4.  Implement anticipatory service  5.  Make use of automation  6.  Build KPI’s around customer service 7.  Build relationships online  8. Go above and beyond  9. Implement customer feedback surveys

Mohd Atta Ullah Hanief Bhat
par Mohd Atta Ullah Hanief Bhat , Assistant Manager , iYogi inc

Better retention comes from understating customers properly , customer life cycle activities help retain customers at a higher rate. Proper engagement ,adequate product or service usage are prime factors for retention !

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