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People go to restaurants with big expectations. Whether it’s a fast-food chain or an upscale establishment, customers expect consistent service, well-mannered hosts and efficient servers. Whether they order the combo burger and fries or a seven-course gourmet meal, customers expect their food to be good. Dining establishments need an autocratic leadership style to meet these expectations. Even the most cheerful and lively restaurant runs on slim margins that can tolerate minimal mistakes.
