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Does a high service quality provide a loyal customer?

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Question ajoutée par Utilisateur supprimé
Date de publication: 2016/03/05
Mohammed  Ashraf
par Mohammed Ashraf , Director of International Business , Saqr Al-Khayala Group

Yes, It would be so, quality is highly respected and noticeable while a Customer buying a good brand to have better Utility, it will be possible for more and more unites of product consumption which will develop Loyal customers. 

Sidrah Nadeem
par Sidrah Nadeem , Global Marketing Manager , Hill & Knowlton

Most certainly yes!

 

Service quality and after sales service have a visible affect on customer loyalty.

Omar Saad Ibrahem Alhamadani
par Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks

Yes , High Service Quality brings customers loyalty ... 

Muhammad Sarosh Alam
par Muhammad Sarosh Alam , Senior Network Engineer , Airblue pvt. ltd.

Yes Offcoarse.Because if you satisfy customer and provide him/her the best.they will continue to use your services

Saad Sarwar
par Saad Sarwar , IT & Database Administrator , Progress Constructions LLC

Yes, providing high quality services is one of the best way to make loyal customers.

in this Era of competition you can only survive by providing best quality among your competitor.

Khalid Ghaffar
par Khalid Ghaffar , Consultant for Business Development , Waters Corporation USA

Customer loyalty related to its satisfaction is a fluid thing now a days. the most important thing is customer engagement. If the quality of service win the customer engagement then yes he will be more loyal.

I have a post on it and have a look.

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د Waleed
par د Waleed , Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center , Multi Companies Categories: Auditing -Trade -Customer service -HR-IT&Internet -Training&Consultation

I will agree with the answers, in addition to that I would like to say that in order to have  loyal customers you should provide a high service quality !

 

Thank You

Vinod Jetley
par Vinod Jetley , Assistant General Manager , State Bank of India

Success of a service provider depends on the high quality relationship with customers (Panda,) whichdetermines customer satisfaction and loyalty (Jones, as cited by Lymperopoulos et al.,). Research hasshown repeatedly that service quality influences organizational outcome such as performance superiority(Poretla & Thanassoulis,), increasing sales profit (Levesque & Mc. Dougal,; Kish,; Duncan &Elliot,) and market share (Fisher,), improving customer relations, enhance corporate image andpromote customer loyalty (Newman,; Szymigin &Carrigan,; Caruana,; Ehigie,).Furthermore, service quality and customer satisfaction were found to be related to customer loyalty throughrepurchase intentions (Levesque & Mc. Dougall,; Newman,; Caruana,).Delivering quality service to customers is a must for success and survival in today’s competitive banking

Katarzyna Sligowska
par Katarzyna Sligowska , Product Expert , Mango-Media

Obviously! It is first step to have loyal customers which has to be followed by good product/service.

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