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An official complaint from a client who was very unhappy due to the lack of information/ incorrect information provided, which lead to delays to achieve what the client had wanted to do. Through my ownership and persistency of getting the end goal achieved fot the customer lead to us sustaining the client from walking out and being very complimentary for the service received by me.
Acustomer who was very angry and unhappy because of incorrect information in his membership I was agood listener for him and tried to make him calm,also i worked on his problem and solved it,finally i apologized for the problem and promised not be repeated in the future he was very pleasure for my work
customer are asset for business ,we should provide them good service so they can come again with this we can increase your business , communication should be good with customer ,give good knowledge of products and about company policy .
greeting customers with smile, asking and listening of what their needs. help them to find their needs. apologize if they can't find what they are looking for. say thank you when they leave the store
a customer was very not very satisfied with our product which was an iphone 5. The mobile was bought a few months go and had network problems and was unable to update the software. the client brought the iphone back and an officer kept the mobile for reparation. Unfortunately after receiving his mobile he had battery problem this time but our company was not willing to replace the mobile as though the other officers knew that the mobile was faulty since the day it was sold but could not tell the client so Willing to go to the police as an officer in charge i had to intervene. Firstly i talked to the technician in order to find out what is the problem. Secondly calmly talked to the client and asked him for an hour to solve his problem. Seeing that the mobile was faulty i took his warranty card and the technician report talked to the senior manager and had his phone replaced. The client was very satisfied with the work i have done in a short period of time and had not to wait for a month to obtain a feedback on his phone. He was indeed really satisfied with me, my way handling the matter, the way i talked him and calm him down. And of course had his phone replaced. As well as apologize on the behalf of the entire office and the technical department.
it was a very busy weekend, a customer book a wrong cinema ticket. He wanted to watch for a 7:00pm show but he accidentally booked a 9:00pm show. I offered him the seats which is first row from the screen but he rejected me. I explained him that theres no more seat left except the first row.I bring him inside the cinema hall and let him try the first row. When he come back he told me that the first row should be fine for him. I immediately reserve the seats for them.He really thank me for helping me. After the movie was finish he find me and still thank me for finding seats for them.Few days after he send a letter of compliment to my company.
In my line of work I work very closely with corporate leaders and accountant holders who share high levels of stress, anxiety and depression derived from exceeding workloads. I can recently recall visiting a client, who is highly respected and valued in the Sydney Australian community, that was symptomatic of above mentioned underlying stressors. The consult started smoothly as my skills of understanding human behaviour and psychology began to "kick in" to better help this individuals quality of life through unloading stress to an unbiased ear. Towards the end of the 1.5 hour consult (which was only meant to run for 15min) the client had a minor emotional breakdown as he shared he's feelings on recent divorce during a major company merge, lack of time spent with family and the feelings of suicide. Due to my ability and skills in empathy and consoling, I was able to get him the help he needed and had to remind him that "pain is only temporary and eventually it will subside". I am happy to say that we are close friends till this very day and I am glad to inform he is doing well and in much better shape. If I had chosen to dismiss him then repercussions would've been unthinkable.
I personally believe that the only time you look down upon someone is only when your helping.
there was customer who had called the call center to inquire about his account details , however he was very upset and angry since it was his second time to call and he had a very bad experience with the previous agent , I was very calm and my tone of voice was very friendly and i assisted the customer with professional manner , clear voice , patience and courtesy , the customer was very satisfied from the service and he has sent me appreciation email .
A customer was complaining about the spicy of food, after I heard about the problem, the first thing I did was I ask for sorry about it, then I listen to the problem and offer a solution, I brought their food immediately to the kitchen brought it back after the remedy and they love the outcome of the food and they thank me for my immediate response :)
I have this customer who had a difficult time preparing a birthday party for her neice since she was miles away to prepare for the event. So i help her fascilitate and prepare all the things that need to be done. And it ended up well and everyones happy.
