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IIn order to stay ahead of completion in meeting customer expectations, the following three items are basic
1. Prompt service, so that customer’s business is not hampered
2. Quality service, so that customers remains fully satisfied
3. Competitive pricing, so that the customers get value for money
I think it's about make customers feel it's their place.
Customer reviews/feedback is the major key to stay ahead.The feedback's should be evaluated periodically
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