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How to follow up with a guest satisfaction in hospitality?

Hotels Front Office Guest Satisfaction Guest Service Hospitality
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Question ajoutée par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date de publication: 2016/03/15
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Luvisdura Duminda Dilruk De Silva
par Luvisdura Duminda Dilruk De Silva , In charge , Hotel: Shangri-L

  • Noticing and acknowledging the guest as individuals
  • Paying special attention to the guest needs
  • showing our appreciation for the guest

Tamer Yassin
par Tamer Yassin , Operation Manager , Ayla Hotels And Resorts

By getting guest feedback, courtesy calls, sending emails , reply to guest comments in Booking.com and Trip adviser. 

umair raza
par umair raza , Assistant Manager , Burger King

Follow LASTUPDATES WITH THE CRITICAL of the following organization... serve your best

 

Nomusa Siwela
par Nomusa Siwela , Procurement Manager , Lionshare Holdings

You want feedback from your guests on your service and to get ideas to improve your product or service. Use email marketing where they post all their comments. It is important to respond to all feedback and to look at each comment holistically and not take it personally.

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