Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.
The most important tips to achieve customer service excellence
- full knowledge of the products and services offered by the company
- self confidence
- enjoy a professional of work
- the ability to convince others
- honesty and integrity
- the ability to listen well
- enthusiasm at work
- patience
- customer respect
- loyalty to the company
Listen to the customer needs and fulfill the same with good quality in the right time.
First of all we must accept for customer satisfaction that the customers always right.I think customers not only run the organizations but also business depend upon the customers.Business involve many factors but the main factor are costumers.Business develop of its every deportment for customers.For customers Satisfaction we must have to understand the following common and professional things.
Customers needs,demands,attitude,thinking,purchasing power ,complains of customers. product history and current knowledge,treat as guest.Be tactful in critical situation,use business language words like please,sorry,sir,Madam
Literally pamper the customer at reasonable costs or expenses.
One important tip that I highly recommend is to empathize with the customer. In dealing with them one should put themselves in their shoes to know how it feels and what will be the necessary actions or the needs of the client.
Big Smile, good listening, make the client feels comfortable, get the service done within time leaded, be happy when you serve as you are the one to be served, direct the client to the if you can without affecting their choices
as a head of customer service department you should be in full care when it comes to handling customers whether its a good feedback or a complain. Also you need to be knowledgeable enough of your own products so that it is easy for you to explain and sell it to those of interest.
Kindly be patient and attentive while listening your customers. Make yourself expert in these skills as well:
Give the best of qualify of service. Exceeding expectations
GOOD AND EXCELLENT QUALITY OF SERVICE
