How to deal with customers complaints?

1. Let the customer tell the problem in full, even if it seems irritating.

2. Relax the customer that your problem would be solved.

3. Ask him related questions like how the problem started.

4. Be Patient, and try not to interrupt while he is explaining.

5. Ask him for the time to solve his problem.

6. Discuss with the concerned people and ask them solution.

7. Give the customer proper time of solution and make sure the problem would be solved.

8. That way you can win the trust of the customer.

Useful Tips for Dealing with Complaints

1. Try to remain calm when dealing with a complaint - even if the customer becomes irate or confrontational. ...
2. Complaints should always be resolved as quickly as possible. ...
3. Keep comprehensive records of all customer complaints, from the initial problem to the eventual solution.

The customer complaint give you a feedback about how good your products or services. So take it as an advice. To deal with a situation like this you have to gain the customer trust. Be patient and let him explain the whole problem without interruption. Contact the responsibol person in you company to discuss about the problem. Show him that you are care about his complaint and you are going to find a solution for it

• • Listen carefully to what the customer has to say, and let them finish. Don't get defensive. The customer is not attacking you personally; he or she has a problem and is upset. Repeat back what you are hearing to show that you have listened.

  • Ask questions in a caring and concerned manner. The more information you can get from the customer, the better you will understand his or her perspective. I’ve learned it’s easier to ask questions than to jump to conclusions.

  • Put yourself in their shoes. As a business owner, your goal is to solve the problem, not argue. The customer needs to feel like you’re on his or her side and that you empathize with the situation.

  • Apologize without blaming.When a customer senses that you are sincerely sorry, it usually diffuses the situation. Don't blame another person or department. Just say, "I'm sorry about that.”

  • Ask the customer, "What would be an acceptable solution to you?"Whether or not the customer knows what a good solution would be, I’ve found it’s best to propose one or more solutions to alleviate his or her pain. Become a partner with the customer in solving the problem.

  • Solve the problem, or find someone who can solve it— quickly!Research indicates that customers prefer the person they are speaking with to instantly solve their problem. When complaints are moved up the chain of command, they become more expensive to handle and only add to the customer's frustration.

There is no getting around customer complaints, regardless of your industry. However, by employing these steps and taking the time to review the issue with the customer, you can turn challenges into something constructive.

by knowing what they are complaining for, and try to solve the problem