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is a technique of using software to automate the business tasks of sales, including order processing, contact management, information sharing, inventory monitoring and control, order tracking, customer management, sales forecast analysis and employee performance evaluation.
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I am apologies to answer this question because it's not my specialist field
Sales force automation (SFA) is an integrated application of customizable customer relationship management (CRM) tools thatautomate and streamline sales inventory, leads, forecasting, performance and analysis.
Agree with all =====================================
It is about integrating technology and automation in sales force, so processes will be handled without any direct human involvement ..As explained in the given answers !
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Abbreviated SFA, sales force automation is a technique of using software to automate the business tasks of sales, including order processing, contact management, information sharing, inventory monitoring and control, order tracking, customer management, sales forecast analysis and employee performance evaluation.
SFA is often used interchangeably with CRM; however, CRM does not necessarily imply automation of sales tasks.
“sales force automation” Is a technique of using software to automate the business tasks of sales, including order processing, contact management, information sharing, inventory monitoring and control, order tracking, customer management, sales
The term “sales force automation” comes up all the time in conversations about CRMs. In some cases, they’re actually used synonymously, which can create a lot of confusion about what each term actually means. So I want to try to clear up the difference.
"Sales force automation" is the practice of turning sales into a repeatable, automated process. You can almost think of it as a sales assembly line. Some CRMs help companies implement sales force automation, but not all of them do, and most CRMs help with way more than just the automation aspect of sales.
Sales force management systems are essentially the same thing as sales force automation system (SFA).
A SFA, typically a part of a company’s customer relationship management system, is a system that automatically records all the stages in a sales process. SFA includes a contact management system which tracks all contact that has been made with a given customer, the purpose of the contact, and any follow up that may be needed. This ensures that sales efforts are not duplicated, reducing the risk of irritating customers. SFA also includes a sales lead tracking system, which lists potential customers through paid phone lists, or customers of related products. Other elements of an SFA system can include sales forecasting, order management and product knowledge. More developed SFA systems have features where customers can actually model the product to meet their needs through online product building systems. This is becoming popular in the automobile industry, where patrons can customize various features such as color and interior features such as leather vs. upholstered seats.
An integral part of any SFA system is company wide integration among different departments. If SFA systems aren’t adopted and properly integrated to all departments, there might be a lack of communication which could result in different departments contacting the same customer for the same purpose. In order to mitigate this risk, SFA must be fully integrated in all departments that deal with customer service management.
Making a dynamic sales force links strategy and operational actions that can take place within a department. the SFA relies on objectives, plans, budget, and control indicators under specific conditions. In order to perform the objectives correctly, specific procedures must be implemented:
Generally I agree with the preceding answers with one comment; it was reported that sometimes SFA (sales Forec Automation) can be called CRM (customer Relationship Management). The later is partially true since CRM doesn't necessarily imply automation of sales tasks
thank you for invitation .................agree with all answers here
