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As the name states ETABS( Extended Tridimensional Analyses of Building Structures), this program is mostly used for design of highrise building structure. While SAP2000( Structural Analyses Programme) is a general purpose analyses software which can be used for any building or non building structures.
The answer to your primary question is that both are used for various aspects of building design depending on which tool is best suited for the application. If there is a more specific question regarding a particular application, I'd be happy to address that as well. I will try to describe how we utilize both of these tools in current practice. Perhaps this will help bring the strengths of each to light. SAP2000:
ETABS:
Please note that there are likely are some finer points regarding the differences between each program in regards to the analysis engine and solver. This is something only some folks from Computers & Structures Inc (the manufacturer) can answer.
SAP2000 is general program for structure analysis but Etabs specializes in structural analysis of the side forces