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You are developing a solution to meet the customer project requirements, and your work has highlighted a possible product bug. You have raised this product issue to the Core Product Development team for confirmation of it being a bug. How do you address this with your customer as this is definitely going to impact the timeline for the delivery of your project?
Firstly, we need to conduct the bug impact analysis at our end before approaching the customer. Few steps:
1. The product bug should be analyzed in terms of its impact on “must have” project requirements. The must have are the ones without which the project is not acceptable to highly critical to business usage.
2. The product/vendor team should be consulted to check for the resolution and timeframes applicable.
3. Identify the workaround applicable for the must have requirements impacted by the bug and timelines for bug resolution beyond the project timelines.
Based on the impact analysis approach the customer and make a common understating of the issue and workarounds possible and its acceptance. A good understanding of the issue, impact and proactive approach will help managing the customer in a better way.
Be patient and find the alternative method
On Behalf of our Company We feel sorry for the incident happen to the product as we are in very safe to our consumers. as for today solicit action will be done in order to prevent such incident to happen again!
:D
