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A) Process adjustments
B) Rework
C) Acceptance decisions
D) Auditing
Although Rework seems to be the correct answer ,however,this term is more appropriate for Manufacturing Industry.For Service Industry certain other term may be more important or relevant.
A. Process Adjustment !
Thank You
My answer is Rework, since other options are not correcting the rejections
B) Rework>>>>>>>>>>>>>>>>>>>>>>>>>
C) Acceptance decisions<<<<<<<<<<<<<<<<,