As head of the customer service department, what are the most impotant modules that can help in achieving customer service excellence training for workers?

the most important Module is (compassion for customers) and the Modules sequence is 

Module1 – Compassion for the Customers

Module2 – Listening and Problem-Solving Skills

Module3 – Communication and Telephone Skills

Module4 – Handling Tense, Stressful and Multi-Tasking Situations

Applying the L.E.A.R.N methodology which is LISTEN,EMPATHIZE,APOLOGIZE,REACT and NOTIFY.

Fist of all,i would create an employer-employee rapport.This will enable me to have a good comfortable relationship with my colleagues/employees. Once you treat your employees well,they will pass it on to the customers.This will motivate them to give excellent services to the customers.

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training seminar on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

Listen to customers and empathize to show that you understand and offer an amicable solution in an effecient and timely manner

Listening skills

Transperancy in handling the problems

Feed back

Emotional intelligence 

Make them think as a customer

Customer service Excellence shall be achieved:

1. Being attentive and listening carefully 

2. Agree on a time frame

3. Deliver without fail

4. Inform and record the action taken

Understand key tactics to assist a Manager or Team Leader in achieving desired changes ... Internal Customers - individuals, departments or sub-groups within your own organisation

It must be planned, taught and ... Co-worker relationships improve as one becomes more accepting of ... This workshophelps departments and work groups examine their processes

Module 1. CRS should have knowledge about their work

Module 2. Product knowledge

Module 3. should have an idea about their responsibilities.

Module 3. Self-confidence require.

For workers Hospitality training is the most important module that can help in acieving customer service excellence.