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Nowadays, SM became a very important tool to both Companies and Customers. It integrated the clients in the business field and that ensured more requirements on the hosted company and that's why companies should notice to this important tool in making their customers and clients more satisfied.
Social Media can be ranked as 8/10 for sure.
Very important to approach greater customers quantity.
Now days customers prefer reporting thier issues on social media more than classic customers support systems, because it's much easier for them they can easily use it, send photos or documents if needed.For some of them want to put it on public so you feel the strees to solve the issue and avoid a public shaming.
Like normal customers support systems you need to be quick, effective, polite.. etc but the diffirante thet the conversation is not private between you and the customer, it's in public and a lot of people are watching, maybe your competitor is watching!! and if you put some touches of creativity people will take positivly about you and earn a great free marketing.customers support in the social media era became much much important than before
Social Media is continuum an extention of an individual in today's society. With individuals spending over nine hours a day on Social Media platforms it becomes imperative for any present day organization, that aspires to succeed, to dedicate its resources towards effective Customer Support Services using Social Media. With Facbook and other Social Media organizations providing options for Chat Bots and other automated tools for enhanced Customer Service Experience, at an affordabe cost, its no longer a priviledge to provide a Social Media based Customer Service Support for Customers.
In a scale from 1 to 10, it should rank 8 !
The most important thing is to use the method which is preferred by the customers !
Thank You
Social media is very important in the role of providing excellent customer service to support the quality services, it is a tool of communication to convey people now a days to promote products and services to be offered, thru connections of social media it is easy to connect and react in dealing business from the dealer to customers. indeed social media is dealing excellence services
There’s more to running a successful business than having an incredible product or service. Those things may generate revenue, but to attract – and retain – loyal customers, you need to provide impeccable customer support. Companies with reputations for taking care of their customers tend to fare much better than those who leave customers hanging.
These days, companies of all sizes are upping the customer service ante by being readily available on social media. And now that the practice has been around for a while, one thing is clear: Customers love being able to interact with brands on sites like Facebook and Twitter. Companies that extend their customer support to the social media realm tend to have better reputations than those that don’t.
The takeaway? Any business that wants to provide top-notch customer care has to be active on the most popular social media sites.
In today's society, billboards and TV advertisements have been replaced with Tweets and YouTube videos. Social Media is a unique phenomenon because for the first time, any consumer is able to speak directly to the brands they love and vice versa. This gives brands a level or personality and two-way communication that is otherwise un-achievable.
Social Media is very important and the best tool to provide excellant customer support. constantly in touch and easily accessible. Indirectly shows the world of the excellent customer support services provided to our customers.
Now social media is the main part to describe the service which is provide to people coz of most of people now dont have time to ask about whats news, so we have to inform people about the service that we have.
Social Media is the driving force for sale, advertising, prodcut surveys and even customer service issue. a great deal of the population as well as small and large companies use this tool to increase their profitablilty and resolve customer issues more affordably than the traditional methods. In time most things dealing with the public will be handled or at least heavely influenced by Social Media.
