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Which of the following does not show active listening?

 

1- Repeating and reflecting back your understanding to the customer

2- Asking your manager to speak with the customer

3- Making notes

4- Using words such as, I see, go on, right

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Question ajoutée par Yosef Abdalsalam Mohammed , IT Manager , Al-Alamiya for Furniture
Date de publication: 2016/04/15
ghazi Almahadeen
par ghazi Almahadeen , Project Facilitator , Jordan River Foundation

4- Using words such as, I see, go on, right

 

Vaiyapuri Gopalakrishnan
par Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

 

Thanks for your invitation

Right answer: 4- Using words such as, I see, go on, right

Yahia mohamed  Amen Gad
par Yahia mohamed Amen Gad , إدارة - مدرب - , سنابل الأجيال للتعليم والتدريب

I agree with the answer, Mr Mohammad

Mohammad Mohammad Ahmed El-Safty
par Mohammad Mohammad Ahmed El-Safty , مشرف تدريب وتطوير , شركة ميداس للتجارة العامة والمقاولات

Thanks for the invitation Both points No. 2 and 4 are not showing active or effective listening.

 

 

Vijith Chemmaleth
par Vijith Chemmaleth , Service Advisor , Alghanim

2- Asking your manager to speak with the customer

Ronna Ramos
par Ronna Ramos , Sales Associate , Katrina Bakery LLC

1,2, and 4 are both showing that your not active listener.

Preeti Jacob
par Preeti Jacob , Human Resources Supervisor , ABJ Engineering And Contracting

Out of the the options given above I feel 4- Using words such as, I see, go on, right -  doest not show active listening.

د Waleed
par د Waleed , Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center , Multi Companies Categories: Auditing -Trade -Customer service -HR-IT&Internet -Training&Consultation

Most likely No.4; using words such I see, go on, right, ....

 

Thank You

Rasha Maarabouni
par Rasha Maarabouni , Executive Registrar , Lebanese International University

2 and 4 does not show active listening.

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