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1- Repeating and reflecting back your understanding to the customer
2- Asking your manager to speak with the customer
3- Making notes
4- Using words such as, I see, go on, right
4- Using words such as, I see, go on, right
Thanks for your invitation
Right answer: 4- Using words such as, I see, go on, right
I agree with the answer, Mr Mohammad
Thanks for the invitation Both points No. 2 and 4 are not showing active or effective listening.
2- Asking your manager to speak with the customer
1,2, and 4 are both showing that your not active listener.
Out of the the options given above I feel 4- Using words such as, I see, go on, right - doest not show active listening.
Most likely No.4; using words such I see, go on, right, ....
Thank You