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Which quality theorist advocated the popular iterative four-step approach of Plan-Do-Check-Act PDCA?

 

- Joseph Juran

- Bill Crosby

- W. Edwards Deming

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Question ajoutée par Oussama BEN SMIDA, PMP , Senior Construction Manager , Havelock One Interiors
Date de publication: 2016/04/24
Leonardo  Benigla
par Leonardo Benigla , Quality Assurance / QMS Engineer , Advance International Industry Co

Dr. William Edwards Deming 

He wanted to create a way of identifying what caused products to fail to meet customet's expectation. His solution helps business to develop hyphotesis about what needs to change and then test these in a continuous feedback loop. 

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