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The functions of the customer service department include: Select one:

a. Responding to complaintsb. Handling product returnsc. Providing replacementsd. All of the above

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Question ajoutée par Wasi Rahman Sheikh , WAREHOUSE SUPERVISOR , AL MUTLAQ FURNITURE MFG
Date de publication: 2016/04/25
Sathish Prabhu.V
par Sathish Prabhu.V , Manager - Operations & Process Improvement , Revolution Valves

From the given 4 options, i would choose All of the above, because customer service in a bigger picture is more towards customer delight to run business

مها شرف
par مها شرف , معلمة لغة عربية , وزارة التربية السورية

I agree with experts answers, thanks for the invitation. 

sameer abdul wahab alfaddagh
par sameer abdul wahab alfaddagh , عضو هيئة تدريس , جامعة دلمون

Trying to absorb the anger of the customer and good to listen to himApologize for the problem occursFocus on what can be doneAvoid understand things in a personal capacityAdditional features customer grants.Understand the problem from the client's perspective.Immediate response.Customer participation in the search for solutions.Not to blame the customer.

Saiyid Maududi-Oracle Applications Consultant
par Saiyid Maududi-Oracle Applications Consultant , Entrerprise Architect , US Technomatrix, Inc

Hello Team,

 

I agreed with Amirah Aboutaleb answer.

  • Provides front-line customer service and specialized information regarding department rules, policies, procedures and programs.
  • Answers phones, screens and routes calls, takes messages and schedules appointments.
  • Assists individuals in securing services, permits and licenses.
  • Questions visitors to determine needs or purpose of visit and interviews clients/visitors to obtain program-related data.
  • Performs a variety of office support functions such as producing labels, forms, and routine letters; verifying completeness of applications and forms; maintaining record systems.
  • Explains eligibility or compliance requirements and services/programs available.
  • Responds in writing to request for pertinent program information.

Regards,

Saiyid

I apologize for the answer, I leave the answer to experts specialists in this field that's not my specialty field

FOWZY seraj
par FOWZY seraj , project manager , APSG in King Abdul-Aziz Airport (Hajj Terminal )

I believe that customer service work . All the answers are correct . So called customer service

Heavenly J John
par Heavenly J John , National Head - Aftersales for Ford , Saud Bahwan Group

For me - All the above is the right choice

Prabin Rai
par Prabin Rai , inventory officer , bijaya motor

I am not sure, but i think  first one " Responding to complaints"  may be the right answer.

Vaiyapuri Gopalakrishnan
par Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

Thanks for your inviation. Answer all of the above.

Amirah Aboutaleb
par Amirah Aboutaleb , Sales Executive , New Homes

There is no correct answer here it depends on too many variables such as whether it is it a big company with many departments handling different issues or a small business with staff multi-tasking. If it is a manufacturing entity then maybe product returns and customer feedback is more important to gather learning for future improvements and damage control. If it is just a warehouse forwarding products the reorders and returns may go through customer services. If it is a big customer that has high ability to influence other customers then you would want to escalate issues to client relations manager to ensure damage is mitigated.

Rasha Maarabouni
par Rasha Maarabouni , Executive Registrar , Lebanese International University

All of the above...................................

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