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a. Responding to complaintsb. Handling product returnsc. Providing replacementsd. All of the above
From the given 4 options, i would choose All of the above, because customer service in a bigger picture is more towards customer delight to run business
I agree with experts answers, thanks for the invitation.
Trying to absorb the anger of the customer and good to listen to himApologize for the problem occursFocus on what can be doneAvoid understand things in a personal capacityAdditional features customer grants.Understand the problem from the client's perspective.Immediate response.Customer participation in the search for solutions.Not to blame the customer.
Hello Team,
I agreed with Amirah Aboutaleb answer.
Regards,
Saiyid
I apologize for the answer, I leave the answer to experts specialists in this field that's not my specialty field
I believe that customer service work . All the answers are correct . So called customer service
For me - All the above is the right choice
I am not sure, but i think first one " Responding to complaints" may be the right answer.
Thanks for your inviation. Answer all of the above.
There is no correct answer here it depends on too many variables such as whether it is it a big company with many departments handling different issues or a small business with staff multi-tasking. If it is a manufacturing entity then maybe product returns and customer feedback is more important to gather learning for future improvements and damage control. If it is just a warehouse forwarding products the reorders and returns may go through customer services. If it is a big customer that has high ability to influence other customers then you would want to escalate issues to client relations manager to ensure damage is mitigated.
All of the above...................................