When a customer calls for technical support, its realistic to require them to explain the problem in technical language. (True or False)?

False. Customers will not contact customer support if they are highly technical. It is not necessary for them to ask technical questions but instead try to listen and understand the customers concern. It is the technical supports job to analyze and understand the customers problem and to give the exact solution to fix the issue.

Agreed with Mr. Yosef Mohammed.

Thanks for your invitation, Not at all. If its possible technical information availability, technical team can get some ideas to fix the same.

The answer is False,

Most customers who call tech support are not highly technical. It's realistic to require the tech support rep to provide assistance at the customer's level of technical understanding.

my opinion is true  to make this tecinical

Thanks for the invite.......................... some people