When dealing with an angry customer face to face, making no eye contact and looking away will feel better for you and the customer. (True or False)?

Thanks for the invite.

False. A customer knows you're sincere through your facial gestures, tone of voice and body language. When you avoid eye contact and look away it gives them the impression that they are not valued as a customer and that they are being ignored. It also gives them the impression that you as an employee/ customer service rep is not knowledgeable and confident about your job.

Eye contact should always be maintained

Thanks

Fully agree with the answer given by Mrs. Gemma Arde

It may be better for the receiving end employee. But that will add fuel to fire. Geniunely listening through eye contact during face to face with angry customer will add water to fire to dousethe anger.

no that way is fales should an eye contact is true way

I say False. And I agree with the explanation provided by Gemma. Thanks. 

absolutely false and make that it more

Thanks for the invite ............................ false

False. This would make the problem more complicated since  the customer would negatively feel that you don't understand your product and will conclude that the agent don't know what he/she is doing. This would lose the customers trust not just to the agent but this will be a big effect on the value of the companies product.

I agree with answers the rest 

False.

Turning away is impolite and creates a lack of trust & makes the other person feel that you are not honest. What's more, any of this is not going to make the customer satisfy in any way.