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In responding to a frustrated customer's question, it's a good idea to immediately offer a solution (True or False)?

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Question ajoutée par Yosef Abdalsalam Mohammed , IT Manager , Al-Alamiya for Furniture
Date de publication: 2016/05/03
Elke Woofter
par Elke Woofter , Project Assistant , American Technical Associates

True if you can offer a solution, however if your customer feels you are truly working on finding a solution and satisfy his needs that  will put a bandage on the issue. However do find a solution ASAP and get back to your customer within 48 hours with an update.

مها شرف
par مها شرف , معلمة لغة عربية , وزارة التربية السورية

Tha answer is true. ..Thanks for the invitation. ..

mohammed negm
par mohammed negm , مدير مبيعات , مؤسسة أطياف لتجارة المواد الغذائية

               I agree with  Elke Woofter  answers   

Rasha Maarabouni
par Rasha Maarabouni , Executive Registrar , Lebanese International University

Of course it is a good idea.

Customers come to you looking for solutions not for amusement.  

ghazi Almahadeen
par ghazi Almahadeen , Project Facilitator , Jordan River Foundation

Thanks for the invite ............................ I think is true

Ahmed Mohamed Ayesh Sarkhi
par Ahmed Mohamed Ayesh Sarkhi , Shared Services Supervisor , Saudi Musheera Co. Ltd.

agree with Elke Woofter 

                         .

ADEL ACHOUR
par ADEL ACHOUR , مدير مبيعات , SARL TUDOR ALGERIE

full agree with the answer given by ELKE WOOFTER

Anupama Chapagain ( Niraula )
par Anupama Chapagain ( Niraula ) , Sr. Executive customer service , Atlas De Cargo P.Ltd

Offering solution to the customer is true. 

I leave the answer to the experts, specialists in this field

Vaiyapuri Gopalakrishnan
par Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

Thanks for your invitation, Option is True.

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