Communiquez avec les autres et partagez vos connaissances professionnelles

Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.

Suivre

If a customer gets the wrong idea from a sales rep, its okay to tell the customer that sales will say anything to make a sale (True or False)?

user-image
Question ajoutée par Yosef Abdalsalam Mohammed , IT Manager , Al-Alamiya for Furniture
Date de publication: 2016/05/03
Yosef Abdalsalam Mohammed
par Yosef Abdalsalam Mohammed , IT Manager , Al-Alamiya for Furniture

The answer is False. You (and your organization) lose credibility. Don't bad-mouth or play the blame game!

Amr Atef
par Amr Atef , Performance Marketing Lead , Benanetwork Agency.

False, we must build trust with customer firstly :)

TARIG BABIKER AL AMIN
par TARIG BABIKER AL AMIN , Head of Planning and Studies Unit , Sudanese Free Zones and Markets Co.

Thanks for invite ... False

mohammed negm
par mohammed negm , مدير مبيعات , مؤسسة أطياف لتجارة المواد الغذائية

I agree with 

False

..................................................

مها شرف
par مها شرف , معلمة لغة عربية , وزارة التربية السورية

The answer is false. ..Thanks for the invitation. ..

Utilisateur supprimé
par Utilisateur supprimé

False. As a customer service rep it is so frustrating when you get these types of issues where you get the brunt of the customer's frustration, anger and dissatisfaction towards the person or the company. But to say such statements as " just to try to get a sale" while working in the same company with said sales rep would give the customer the impression that one of the employees of the company has no integrity and that somehow equates to the company having no integrity as well.

 

As customer service, we have to remind ourselves that we don't dwell on or fuel our customer's frustration. We need to convince them to move forward by presenting options that would correct the issue.

ALAMGEER HUSSAIN HASHMI
par ALAMGEER HUSSAIN HASHMI , REGIONAL SALES & OPERATIONS MANAGER , Uth Healthcare Pvt., Ltd

Never undermine the efforts of a sales rep before a customer since it always has a negative impact,Sales Rep is face of the organization a blemish on his /her face will mean blemish on company's face.So empathize with the customer in an intelligent way so as to soft paddle the issue.

Mohammed Bin Salmah
par Mohammed Bin Salmah , Procurement and Sales Engineer , Yemen Equipment & Supply - YES

in this case you say that your sales rep. is a liar and this situation will spoil your reputation .

You should be honest with your customer and he have the right to accept the product or not . 

ghazi Almahadeen
par ghazi Almahadeen , Project Facilitator , Jordan River Foundation

Thanks for the invite ............................ False

Ahmed Abdulhamid
par Ahmed Abdulhamid , Managing Director & Legal Counsel , Lapis Jewelries

Fales.............! Thanks for the invitation

TAHANI Alansary
par TAHANI Alansary , مساعدة سكرتارية تنفيذية , شركة الجزيرة العربية للسفر والسياحة

no thats is fals its wrong

More Questions Like This