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Select all of the things you should never say or do when dealing with a difficult interaction or situation. (Check all that apply)

A. You should let the customter know you are not with this department. B. You should let the customer know it is not your fault. C. You should jump to conclousions and interrup the customer whenever necessary. D. You should lose your temper if the customer is rude.

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Question ajoutée par Yosef Abdalsalam Mohammed , IT Manager , Al-Alamiya for Furniture
Date de publication: 2016/05/12
Ralf Selfani
par Ralf Selfani , Client Servicing Account Executive , Impact & Echo BBDO

All of the above:

A- the customer does not care he just  needs assistance with his issue.

B- the customer also does not care. He actually thinks everyone that does not assist him at fault.

C- never jump to conclusions and interrupt the customer without hearing him out even if we have the           answer to his issue. Its very rude.

D- Worst thing anyone can do. Might even get fired for that. The customer is always right.

Nadjib RABAHI
par Nadjib RABAHI , Freelancer , My own account

Option A,

Option C,

Option D,

ghazi Almahadeen
par ghazi Almahadeen , Project Facilitator , Jordan River Foundation

Thanks for the invite ............................ I think b

mohammed negm
par mohammed negm , مدير مبيعات , مؤسسة أطياف لتجارة المواد الغذائية

All of the above....................................

Wasi Rahman Sheikh
par Wasi Rahman Sheikh , WAREHOUSE SUPERVISOR , AL MUTLAQ FURNITURE MFG

Agree with  All  experts answer <<<<<<<<<<<<<<<<<<<<

nisreen essam
par nisreen essam , Personal Assistant , Salem Travel Agency

thanks for the invitation

All of the above

Fawaz Abdul Wadood
par Fawaz Abdul Wadood , Industrial Engineer-Process Engineering , Pakistan Cables

All of the above, and more!

Sidrah Nadeem
par Sidrah Nadeem , Global Marketing Manager , Hill & Knowlton

All of the above in an ideal scenario.

Heavenly J John
par Heavenly J John , National Head - Aftersales for Ford , Saud Bahwan Group

C. You should jump to conclusions and interrupt the customer whenever necessary.

D. You should lose your temper if the customer is rude.

I apologize for the answer I leave the answer to the experts, specialists in this field that's not my area.

Ahmed Mohamed Ayesh Sarkhi
par Ahmed Mohamed Ayesh Sarkhi , Shared Services Supervisor , Saudi Musheera Co. Ltd.

Twice Options " B & D "                                 .

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