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regarding his needed requirements for the project and frequently describes requirements in vague generalities. Then when something is delivered, he will complain that he was misunderstood or that the technical team ‘screwed up' his requirement. Last week he demanded a change in scope and insisted that it be completed by the end of the week. After the change was implemented he was shocked at the price tag and immediately escalated to senior management, claiming that the technical team was 'raking him over the coals'. The project manager had provided him with all the necessary documentation to understand the nature and scope of the change. What was the most likely element that the project
manager may have omitted in this case?
a. CCB approval
b. Determining the need for change
c. Ascertaining cross dependencies for the change
d. An impact assessment
I think D is the answer..............
the answer to the above is option D
thanks for invition ,,,,,,,,,, my choice is option D
Option "D" is the right answer
I can say 9 ways of managing hostile & difficult stakeholders as per real life experience .
1. Always be nice and diplomatic and easy to work
2. Dont take things personally
3. I am on your side
4. Fix the real problems
5. Use statistics where ever possible
6. Create success stories to create influence
7. Constant Communication
8. Be assertive when necessary
9. Think like a salesman
D – With a clear impact assessment outlining the additional timeline, resources and budget, there would
be no ‘sticker shock’ surprises.