Is there such thing as a difficult person when it comes to customer service?

In my view , I choose C. No, the correct view is there are difficult situations and interactions. That's all customer agents should work on to handle not only hard personalities of their customers with emotional intelligence  but also handling the different situations for better problem solving.

Thanks for invitation :

The good and right answer is :

C/ No, the correct view is there are difficult situations and interactions 

There are of course people who need to be handled with patience and a little bit of tact. A successful customer service executive is the one who can deal with them with ease and provide a level of satisfaction to those category too.

There is no difficult person i believe,it is how you handle the situation how you communicate with them You have to listen,have symphaty , understand and meet customer needs.  

Indeed,there are a few customers who require special attention and careful handling but with tact and courtesy customer satisfaction can be achieved.

full agree with ms. ghada

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C. Yes, there will definitely be situations where you will encounter difficult people/ customers. Most of these situations occur not necessarily because of what's made the person upset right now, but because of events that has initiated a reaction from that person earlier before your encounter with the said person.

This is because we are highly emotional beings and sometimes feelings of anger, sadness and such, can be carried from one situation to the next. Thankfully, we rarely encounter a person who shouts and causes a show and is very passionate about bringing attention to an issue. But in such cases, you need to focus on not being dragged emotionally to successfully pacify the person. 

Yes. Because every person has different personality.

None, because every person/customer is just looking for a product/service that would satisfy their need/wants. Therefore every person is an opportunity, if handled correctly they could lead to sales or a possible future sales.

I believe the customer gets difficult when he is upset with our service. We should first listen to his problem with patience ,not only listen but understand his needs and meet his problem satisfactorily . After all the success of any company depends on a satisfy happy customer.

It depends, in terms of how the customer service representative handle the situation. As customer service representative for me, our goal/job is to find way on how to provide satisfaction service to our customer.