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Thanks for the invitation
If it is your personal account so you can deal with it by different ways one of them is to delete it to prevent the headache and nervous
but
If it is a business or an official account concerning marketing of products and services Of course, every case is different, but here are some principles to guide the way you deal with negative social feedback as mentioned by Xabier Ormazabal - Director, Product Marketing.
You can’t react if you don’t know
Be quick to acknowledge
See it from their point of view
Take it out of the spotlight
Say sorry when it’s your fault
Don’t feed the troll
For more details you can check this useful link
http://www.salesforce.com/uk/socialsuccess/social-customer-service/6-ways-deal-with-negative-social-media-comments.jsp
Thanks
Simply , Delete it ................
Take them to a private conversation where you will understand the issue and solve it, or at least make the user feels valued
Social Media has become so common and favorite source of getting knowledge and entertainment. But every thing has its disadvantages too.
I think negative comments are common on social media. We no need to take them in serious way. if someone is doing this activity, just block him/her
Thanks for your invitation, Agree with experts answers.
There is no right or wrong technique when facilitating negative outburst via social media. Just keep your head steady with facts with some cynical remarks meant for humor and avoid pointing fingers. Remember, social media is a fickle public forum with everyone is thinking as a judge. Stick with your facts (accurate as possible, of course) and you will just fine!
If a customer has clearly crossed the line and you’ve issued a warning, it’s okay to hit delete or block that person
Social Media have two major factors in terms of Negative Comments:
Reasonable Comments
Useless Comments
I did not mentiond "Negative" because "whatever we do not like goes directly into the charrity box of negativity". We must understand the thin line between both the mentioned comments, because Reasonable Comments will have almost a valid point with their suggestion, but Useless comments will almost have comments & comments rather than any Solution. If you encounter such comments try to avoid them and comment only on those which you think have some validity.
I agree with Mr omar answers, thanks for the invitation.
thank you for invitation>
we can deal with it depends on the situation>