We should ensure that our customer service meets minimum expected standards before we think about adding extra features (do you agree ?)

Expectations fundamental criterion for measuring the quality of service• Quality of service: Standard for the degree of congruence between the actual performance of the service and the expectations of its customers.• Quality of service = customer's perception of actual performance - the customer the level of performance expectations• Scheduled Service: are those that are recognized when even realize the customer service performance with prior expectations for them.• shoddy service: are those that are recognized when the sub-par performance of the actual service levels of expectations for her.• Distinguished Service: are those that are recognized when the above or beyond the actual performance of the customer service expectations for her.• levels of customer expectations• desired service level: This reflects the level of service that the customer wishes to obtain.• Service level or appropriate: This reflects the level of service that the customer is seen as unacceptable.• tolerance region: it is long or the range of performance that may not cause inconvenience to the customer, or led to the judgment on the level of service as unacceptable or poor.• factors that shape customer expectations• explicit promises about service• implicit promises or indirect• Previous experience in dealing with the organization or its products• Previous experience in dealing with other organizations that provide the same services• temporary circumstances of the organization and attitudinal factorsAchieve customer expectations• First, the performance of the service properly the first time• Second, make sure that the promises reflect reality• Third: persistent connections with customers• Fourth: the speed of problem-solving• Fifth, conduct research and studies rotating

Thanks for your invitation. I agree for the same.

I agree with the statement.

But adding extra features is something that can be done even customer service meets the maximum standard expectation. With that in mind, customer experience will even reach at an extreme satisfaction level.

Yes I agree. We must build a large base of customer satisfaction befor  producing more products or services

I agree with experts answers, thanks for the invitation. ..

Yes i agree with your submission. "unfinished is wirk not done". Its wise to first meet the minimum standards before continuing to other features. Finishing or completing something gives a point of reference & a smooth platform from which you can base on the move further & embark on meting or providing others features. Mastering a technique gives you motivation, courage & a go forward to move further. Infact at this stage, feedback from customers will provide you with information on how best to facilitate the other features as they have already felt the previous one.

thank you for the invitation

adding extra feature will help you to satisfy customers

thanks invite. ........... Support answer Mr sameer enough answer 

Thanks for the invite.

Yes. In general, across all industries there should be a basic customer service standard that would cater to customer concerns. And then, depending on the industry, tweaking that, and making it their own brand of customer service.

There are many wonderful answers herein already with great professionals, nothing to add

I apologize for the answer I leave the answer to the experts, specialists in this field that's not my area I hope you only invite specialists only