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The project sponsor and the technical team are sitting down to determine which features would best serve the customer in the upcoming project...

The sponsor has indicated that they want to go beyond just simple customer satisfaction; they want to ‘wow’ the customer. Which of the following processes would best demonstrate this distinction?

a. The Kano Model

b. Pareto analysis

c. Monte Carlo analysis

d. Fitness for use analysis

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Question ajoutée par Muhammad Farooq , QA-QC MANAGER , AL Bawani contracting co.
Date de publication: 2016/05/26
Utilisateur supprimé
par Utilisateur supprimé

Kano Model is the correect answer.

Utilisateur supprimé
par Utilisateur supprimé

A --------- The Kano Model captures dissatisfiers , satisfiers and delighters in a prodeuct or process

Attia Emad
par Attia Emad , Electrical engineer , Advanced Vision for E/M works

 Fitness for use analysis that`s the most and higher priority of customer satifaction

Sathish Prabhu.V
par Sathish Prabhu.V , Manager - Operations & Process Improvement , Revolution Valves

Kano Model is the appropriate answer because it not satisfy the customer but also leads them with various options to identify more customer opinions

Eng Ahmed Elsharkawy
par Eng Ahmed Elsharkawy , Civil Engineering Project Manager , Altwijry office

thanks for invition ,,,,,,,,,, my choice is option A

sardar mardookhy
par sardar mardookhy , Head of portfolio management department , MCI

Option A kano model,..

thanks...............

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