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Customer focus, Customer service skills,
There should be a feedback taken right aftersales from a customer about a product, as he or she would be in the best position to answer us a useful reply from their purchasing experience for the survey which is being contucted to increase sales Or just to make a product better.
Customer insights is a key contributor in decision making processes. However, it is limited to measurable customer behaviour and is based on the accessibility to data. It lacks the psycological aspect which can be extracted by direct customer contact. Research bring more sentive and emotional aspect of customer from choices to experiences and perception. Also research develops a benchmark to guage customer across industry (Competition).
Combination of both bring a deeper picture. Best ways are integration at analytical beds which help integrating both images.
Customer insight differs and is based on ones behavior,character and perception.Once you have feedback, then research can take course.
Thanks for the invite
Customer insight this is based on the behavior,
Once you get the adequate feedback then you can get better
produce
or customers. The aime is to have profit, sales and benifits
Customer insight is much more of behavioral trends and customer reserch is more of gathering information of the customers. For every trend or product manufuctured feed back is needed for improvement of the comodity put in place and reserch is needed for the trends customers out there are into. Once you get the adequate feedback then you can get better produce.
Customer insight this is based on the behavior, experince, belief and neeeds that is relevent to the task and target people or customers. The aime is to have profit, sales and benifits
customer insight,is an enterpretation of trends in human behaviors which aims to increas effectiveness of a product or service for the consumer,as well as increas sales for mutual benefit.
The best practices include customer data management, behavior analysis, predictive analytics, consumer reasearch, database markerting, market analysis
Thanx for the invitation
Deliver Outstanding Customer Experiences by Continuously Optimizing Your Workforce for Substantial ROI
Proactively Gather Customer Feedback and Quickly Implement Changes to Improve the Customer Journey Implement Routing Using Full Context to Improve First-Call Resolution Rates
Further Adapt and Refine Your Customer Experience Strategy Using Granular Business Intelligence Analytics and Reporting
All the primary customer discovery interviews myself or the team
