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To handle irate customers, simply just stay calm, pacify and never counter act of his/her anger. Just listen what she/he wanted and explain everything in calmly manner.
The person authorized to solve the problem must be familiar merrier good comfortable at the meeting with customersDave is sound and firm at the same timeLyrics reflect the solution to the problem off immediately and directly hereTo stand with the client in the direction of the company and the customer feels he is with him wholeheartedly
i. I will take responsibility for helping you get your concern resolved. Please tell me what happened.
i. That’s a terrible inconvenience. I can understand how upsetting that must be
i. I’m truly sorry about that. And I’m sorry it’s caused you such aggravation.
i. I’m confident we can work together to resolve this.
i. How can we make this right for you? I have some ideas, but I’d like to hear from you first.
Just listen to his/her concern. Never to debate but instead sets an assurance to make the customer feel that you understand and you know how to fix the issue. Then try to fix the problem. Don't just close the conversation just by giving a reference number or escalate to another agent or just by giving a step by step procedure but instead, it is better to fix the issue right away but of course in a good and calm manner.
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