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What is Total Quality Management? TQM

Meeting quality expectations as defined by the customer

 

Integrated organizational effort designed to improve quality of process at every business level.

 

Quality defining in5 ways:

1. Conformance to specifications - Does product / Service meet targets and tolerances defined by designers?

2. Fitness for use - Evaluates performance for intended use

 

3. Value for price paid - Evaluation of usefulness vs price 

 

4. Support services - Quality of support after sale

 

5. Psychological - Ambiance, prestige, friendly staff

 

 

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Question ajoutée par Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc
Date de publication: 2016/06/10
Sathish Prabhu.V
par Sathish Prabhu.V , Manager - Operations & Process Improvement , Revolution Valves

Integrated organsational effort designed to improve quality of process at every business level is TQM

Nayef Kana'n
par Nayef Kana'n , Business Owner , The Ideal facilities for maintenance & services

(TQM) describes a management approach to long–term success through customer satisfaction.

Ahmed Mohamed Ayesh Sarkhi
par Ahmed Mohamed Ayesh Sarkhi , Shared Services Supervisor , Saudi Musheera Co. Ltd.

Agree with expert ansewrs above

 

Ghada Eweda
par Ghada Eweda , Medical sales hospital representative , Pfizer pharmaceutical Plc.

A core definition of total quality management (TQM) describes a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improvingprocesses, products, services, and the culture in which they work.

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