Why your customer's service needs to go beyond reactive in 2016?

Very much necessary to be proactive instead of reactive in customer's service, because 1 lost customer is equal to 'N' Number of loss of customers

The customer is well versed about the product before he plans to buy

So they can give more information to the customer whats trends in the market

because customers are kings

In 2016 your customer service needs to go well beyond ‘sitting back and waiting for problems to come to you’. Reassess your current customer support channels now and decide how you can start offering a great customer experience (a CX that will make customers happy and increase sales). You’ll find that getting personal with customers and providing proactive support are the best ways to improve CX. And live chat provided by The Chat Shop is the best way to exceed expectations.

A Good customer service require that customer should be delighted. he should realise that he is a ambassdor of that client. It means attendent should have enough patience to listen customer requirement, should have enough knowledge, hospitality, transperancy and eager to fulfil the customer needs. Customer is the real owner and we need his presence for our requirements

Good quality is one of the elements of Excellent customer service.

Yes customer service shall go much far in enhancing competitiveness in 2016 as we are entering a recession and buyers are likely to reduce their purchases and become more selective. If we are to retain our customers and to attract new customers our reason should be better customer service.

Agree with expert ansewrs above

 

I fully agree my mr. Sathish's wonderful & constructive submission. Being pro-active to customer needs is necessity & priority in having successs in your business 2016.

Thanx for the invitation

As a result of the global financial crisis and the decline in sales on a global level and at all levels    !!!

Thanks for yuor invite .