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Customer Loyalty: In Layman language, if any paying consumer/customer makes the frequent purchase of your product or service, he became the loyal customer of your company.
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It is a process where the organisation, business or company deliberately puts the customers at the centre of the strategy.
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Customer is the centre of attraction
Creating a positive consumer experience at the point of sale and post-sale. A customer-centric approach can add value to a company by enabling it to differentiate itself from competitors who do not offer the same experience. Customer centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage. The philosophies and operations of customer-centric businesses revolve around their most valuable customers and making sure they're happy.
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