What are the key points to look at whilst providing customer services and how would you meet and exceed customer expectations?

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Next Question:
We should ensure that our customer service meets minimum expected standards befo...
Posted by:
Yosef Abdalsalam Mohammed
23-May-2016

Customer Interface Customer Service Customer Experience Customer Analytics Sales

Question ajoutée par Ahsin Iqbal , business development Manager , lloyds bank
Date de publication: 2016/06/25

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Heavenly J John

par Heavenly J John , National Head - Aftersales for Ford , Saud Bahwan Group

You are expected to do all that make the customer to say the following:

You know me, you remember me
You give me choices
You make it easy for me
You value me
You trust me
You surprise me with stuff that I can’t imagine
You help me better, you help me do more

This way you will certainly exceed the expectation of the customer.

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