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Are ad agencies, PR agencies, specialized social media agencies, or in-house resources best suited to serve the Social media requirements of a fast growth, medium sized business?
I have always been an agency guy but I know both sides of the coin. The client side always has the internal knowledge but the real expertise always lies with the agency guys. So I would vote that these responsibilities should go to a good agency who can collaborate and connect with the client's objectives in a smooth manner and execute the same flawlessly.