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The annual Management Review in very important as in this way you are able to callibrate the effectivity of your processes. During the review, you will also be able to identify the actions during the course of the year which are non-compliant with the international standards. During the review, you will also be able to analyse and evaluate the response from the Customer Satisafaction Survey in order to plan out the quality improvement that will improve the satisfaction of your customers. Accordingly, with the evaluation, you will also be able to check the areas of improvement not only on the processes you have yet as well the training requirements of your team in order to serve your customer to be able to meet their expectations.
