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Probably as per my point of view, there is no one particular key to success in hospitality sector especially, However it is of utmost importance to Primarily take care of your customers who are loyal to your company to retain them, at the same time focus has to be on the new ones as well to grow day by day.
Retaining customers as well as focusing on new ones and taking care of each and every special request can do the trick, but its by far the most difficult task on hand for any company seeking to enter this industry.
Another key aspect which most companies blunder is taking care of your own employes.
There are several keys, when combined, should result in sustained growth:
Customer satisfaction. you get what you give. should focus on customers. they are the King. I will be more customer centric there by marketing the hospitals brand value.
Customer satisfaction and Relationship management are some of the key factors. Out of sight is out of mind. One should not forget the customer after getting their business and winning their trust. Business will come and go. But relationships are here to stay.
An important factor is also thinking out of the box and providing solutions and being there for the customer. A relationship which is all about business will not strive in future. It is how much a customer has trust on you and remembers you instantly when there is a requirement in his company for the hotel.
Exceed guest satisfaction and anticipating the guest needs all the way by making the guest feel very special on every moment of truth.
Hire the right employee suitable to the business level. Make the employees always engage and happy to come to work.
Follow up for customer satisfaction..